Please remember that all products on the website are custom-made, cut and sewn just for you.
Your purchase is made to order, so your purchase has a production time and a shipping time. Production time varies on the item/items that you purchase. It can average up to 8 business days for production time.
A tracking number will be issued after your order has been SHIPPED. If you do not get a tracking number after 10 business days, please contact us at suppport@detailedvisions.com
Below is an estimate time of production to delivery: PRODUCTION TIME + SHIPPING TIME*** = DELIVERY TIME
The time frame for order delivery is divided into two parts:
Production time: Order verification, tailoring, quality check, and packaging. All orders are immediately sent to our design team to get ready for production. The manufacturing process of your orders takes 5 - 8 business days depending on the product. Business days do not include Saturdays, Sundays, or US Holidays.
Shipping time: This refers to the time it takes for your order to be shipped from our warehouse to your home. After processing and leaving the warehouse, items usually take between 2-3 weeks to arrive at their destination but can take longer from time to time.
Because we use different fulfillment center and based on your location, your purchase will or will not shipped together. But you will get different tracking number for each shipment.
We ship only to the US.
Detailed Visions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim.
***Due to the pandemic, shipping delays may occur.
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